FAQs
What fees should I expect before moving in?
Move-in costs may include an application fee, administrative fee, deposit, prorated rent, and any applicable pet or utility-related charges. The leasing team can provide available fee information before you apply and a final cost summary before lease signing or move-in. We are committed to ensuring you have a clear understanding of all pricing and fees throughout the leasing process.
Are shorter or longer-term leases available?
Yes, short and longer-term lease options may be available. Availability, lease terms, pricing, and applicable fees may vary by community and apartment home. Our leasing team will be happy to review current options and help you find the lease term that best fits your needs.
What is included in rent, and are utilities included?
Rent generally includes your base monthly rent for the apartment home. Additional recurring charges, such as amenity fees, parking, pet rent, or other lease-related charges, may apply depending on the community and lease terms. Utility requirements also vary by community and apartment home. Some utilities may need to be placed in your name before move-in, while others may be billed through your resident account. The leasing team will provide a complete breakdown of costs and any required utility setup instructions prior to your move-in date.
Is liability coverage or renters’ insurance required?
Residents are required to maintain a minimum of $100,000 in liability coverage. Liability coverage is different from renters’ insurance and may not include coverage for personal belongings. Depending on the community, residents may provide proof of qualifying coverage or participate in the community’s liability coverage program for an additional monthly charge. Please contact the leasing office for current requirements and options.
What is the pet policy?
Our community is pet-friendly, with cats and dogs welcome. Pet policies, including breed restrictions, weight limits, deposits, and fees, may vary by property. Please contact the leasing office for the most current pet policy details.
How do I apply, and are there screening requirements?
You can apply online through the website or contact the leasing office for assistance. Application approval is based on the community’s rental criteria, which may include income qualifications, credit history, rental history, background screening, and other applicable requirements. The leasing team can provide current criteria and answer any questions before you apply.
What should I expect on move-in day?
On move-in day, the leasing team will provide instructions for accessing your apartment home, along with any community-specific information you need to get settled. Your apartment home will be inspected and prepared prior to your arrival. If you notice anything that needs attention after move-in, please submit a service request or contact the office.
What can I access in the resident portal?
Residents can use the resident portal to manage common account needs, including rent payments, service requests, and select lease or account information. If you need assistance accessing the portal, please contact the leasing office.
How do I submit a maintenance request, and what qualifies as an emergency?
The easiest way to submit a service request is through the resident portal. You may also contact the leasing office directly. Response times vary based on the type of request, and the team will communicate timing and next steps if additional work is required. Emergency maintenance is generally limited to urgent issues that require attention before the next business day, such as major active leaks, lack of water, certain electrical issues, or loss of heating or air conditioning as required by law or community policy. For immediate assistance, contact the after-hours emergency maintenance line. If you are unsure whether your issue qualifies, please call the leasing office for guidance.
How does pest control work?
Preventive pest control services are provided as part of the community’s maintenance program but may vary by location. If you experience pest-related concerns, please submit a service request or contact the leasing office so the team can coordinate next steps.
How do package deliveries work?
Depending on the property, packages may be delivered to your apartment home, a package locker, the leasing office, or another designated location. Please contact the leasing office for details specific to your community.
What types of apartment homes and floor plans are available?
Hawthorne at Holbrook offers brand-new one-, two-, and three-bedroom apartment homes with five distinct floor plans ranging from 865 to 1,556 square feet. Multiple kitchen finish packages are available in select homes. Visit the floor plans page or contact the leasing office for current availability and pricing.
What community amenities are available?
Residents enjoy resort-style amenities designed for connection and comfort, including a swimming pool, modern clubhouse, and community gathering spaces. The community is designed to support a lifestyle of wellness and leisure. Please contact the leasing office for the full list of amenities.
What apartment features are included?
Apartment homes feature open concept layouts, washer and dryer in every home, Energy Star rated GE stainless steel appliances, smooth ceramic cooktops, quartz countertops throughout, designer tile backsplash, luxury plank-style flooring, 9 foot ceilings, large kitchen pantries, deep kitchen sinks, and 2 inch faux wood blinds. Select homes also include vaulted ceilings, stand-alone kitchen islands, built-in desks, walk-in showers, rain shower heads, decorative range hoods, and under-cabinet lighting. ADA accessible homes are available in select units.
Are hypoallergenic apartment homes available?
Yes, hypoallergenic apartment homes are available in select units. Please contact the leasing office for details on availability and features included in these homes. citeturn46search7
What security and smart home features are available?
Apartment homes include electronic keyless deadbolts with smartphone capabilities and a personal intrusion alarm. High speed internet is included in all homes. Elevator access is also available in select buildings. Please contact the leasing office for additional details on community security features.
Where is Hawthorne at Holbrook located?
Hawthorne at Holbrook is located at 3 Whisperwood Way, Candler, NC 28715, in the heart of West Asheville, one of the city’s most vibrant and creative neighborhoods.
What is the West Asheville neighborhood like?
West Asheville is known for its local character, creativity, and walkable energy. Hawthorne at Holbrook is just minutes from Haywood Road’s dining, breweries, and shops, as well as the River Arts District and downtown Asheville. The community offers a blend of urban convenience and natural beauty with scenic drives, cultural experiences, and outdoor activities nearby.